Check for known service issues in. Ie the discovery+ activation link (which is in an email) taking the user directly to the My BT landing page, and the landing page not containing further info. Yesterday was my activation day and I waited in for the engineers. Your options. 1. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. . ). I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Installation of a landline and broadband installation takes approximately 14 days. Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. BT are supposed to activate my home broadband on 15/06 . BT broadband and Sport from £1 a month for 3 months. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. Login & BT ID issue Chat now. Hi, I recently ordered an upgrade to my broadband from ADSL to FTTC but the activation date of 30th January has now passed, and I'm still connecting with ADSL. Subscribe to this Topic's RSS Feed; Mark Topic as New. I set the router up early in the morning and it was blue straight away and working. However I hooked everything up so it was ready as soon as it was active and low and behold I am c. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. Changed my broadband over from Sky to BT, sky worked fine. Home phone including Digital Voice; BT Mobile; Email. . omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). You have been temporarily locked out. . You can follow the status of your broadband activation by tracking your order online, or via the My BT App. I have tried to order Broadband only connection from BT. I don’t have internet still. I was recently told that fibre is now available in my area. That is where your problem started. You need to prove this by taking it apart, and plugging a microfilter into the "real" test socket as shown on this picture. To sign in on your BT TV device, follow the steps below. . my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. He gives me a router to take home and I cancel with BT. My activation date was the by midnight on the 21st but never happened. My Bills & Payments. Check BT Broadband service status. You can also see your order's progress when you track your BT Business order online. Or take a look at one of our videos. Hi I moved to a new house with planned service activation for 30. Connect to our 4G mobile network for browsing, streaming and downloading. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League,. She has been with BT for landline for years (well over 30 years). Following moving to a new house, I signed up to BT broadband in June 2018 on the basis of receiving a £130 reward card. They have no clue about my order until I called them on 15/06. BT customers can watch on 2 devices at once (as long as one is a BT TV Box and you start streaming in the correct order), or 3 if you have NOW Boost. That is something you can solve by phoning 150 I assume you didn't or couldn't port your number from sky. Select your model and use our easy-to-follow guide to get all the answers you need. 5m ethernet cable we’ll send out with your box. ACTIVATION. Moving to Digital Voice. Not getting broadband speed that BT promised? Problems with BT phone and broadband. Seems to be a common problem, Last week McAfee reported subscription ending in 5 days so I investigated and found the issue was it needed to be updated. Sadly, so far I have contacted your broadband telephone agents on a daily basis, however that has so far been a waste of my time as Vodafone seem unable to contact openreach to sort problems, other than using their "system". Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. Choose a topic. Terms apply. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). Flexible and affordable sim only deals with no contract. It’s our way of saying thank you. Signed up 2 weeks ago and activa. There are apparently issues for sky subscribers also. So I signed up to BT infinity, as BT have all the lines. @Louise_E, We've been there: 1) spend an hour on hold, 2) get through to be told you don't know anything, 3) and it's BT's fault (at the last minute) 4) you assure us of a call back the next day with an update 5) late in the day, we stop waiting and call the telephone team again, 6) return to step 1. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. Check if. This would have been shown on the notes part of that page you displayed. Bills & Packages. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League, UEFA. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. It shows you have a light signal so Openreach have completed their work. 2. . Scam alert: COVID: The UK-GOV has issued a payment of £349. . I've just got of the phone to customer support having been told that there was a 'problem. Free activation. If you run into difficulties or have a question about BT’s products and services, join our community and. BT Fibre broadband / Broadband Activation Issues; Options. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. Hi A relative is looking to move from Sky FTTC to BT Full Fibre with Digital Voice (keeping phone no. Full Fibre 900 Install. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. Last Thursday my mobile phone rang and it was a BT engineer who wan. However, I am curious. BT however has failed too, our landline is working but our broadband is not. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. My engineer visit and activation date was scheduled for 26/7/23. I've just got of the phone to customer support having been told that there was a 'problem. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. We went to the Vodafone shop on the 22nd of August they told us for sure that the Internet activation day would be the 1st of Septiembre, then they sent us an email saying that the activation day had been changed to the 7th. Pay nothing until Spring 2024. Once completed you could have requested a new phone number. A master socket is the main socket for the phone line in your home, not an extension socket. Update to my last post. I live in Hawksworth just in the outskirts of horsforth. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). I ordered broadband at the end of June with an activation date of July 11. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. BT. 20-02-2023 04:51 PM. So, reading other posts, I am not alone with my recent activation issues. Registered: 21-04-2017. First, let us know you're moving. . But she decided to move to BT Fibre 1. Close Broadband menu Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Manage Close Mobile menu Protect Protect Smart Home Insurance Smart Tech Close Protect menuNew Full Fibre’s something different. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Nothing happened. . I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. Once you're connected, open the app and log in with your BT ID. . When you're in range of a hotspot, go to the wi-fi settings and connect to BT Wi-fi from the "Choose a Network" list. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. I called bt again and was promised it would be on by midnight on the 22nd. We moved into a new build and were meant to have fibre broadband provided by Vodafone as we used them the last 4 years. Check BT Broadband service status. On 17/06 BT support team told me that there is a glitch in the orde. So I'm waiting patiently for any news, bu. With BT Service Status you can check your BT Broadband, Landline or TV is working. BT have been no help at all just saying this is a problem with openreach. Then click ‘Setup BT Parental Controls’. Activation date given 15th December. Every time I am told to. Black Friday deal. He gives me a router to take home and I cancel with BT. Then after that, pushed to the 27th. . I have been with BT for less than 1 month. Then it was pushed to the 20th. “You are experiencing broadband connectivity issues, please go to Settings > Setup > Network to check your setup”. Plusnet charges £49. 5cm in size. Watch over 70 Freeview channels as well as. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Download the My BT app >. This may look like those shown below , or something similar. It’s your call. My phone line activated as expected, but not the broadband. A steady blue means that the Hub is connected to your broadband. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Hello I switched yesterday from Now broadband to BT fibre broadband. Blue Light. BT outages reported in the last 24 hours. . 99 per month for months4-24 24 month contract. Bills & Packages;Hi Recently I ordered broadband from Bt (4 times actually, 3 were cancelled). Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. The engineer completed what he needed to do at the new cabinet and exchange this morning, I received text messag. Sign in to discovery+ on a BT TV device. The smart hub arrived. Announcements, Guides & Community Updates; The Lounge; BT. Month 4 from £32. . The best way to ha. When your HALO2 service stops working one gets a mini-hub to restore some connectivity. . £39 per month. Free P&P and no upfront costs. We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. Then after that, pushed to the 27th. although I was given a date of 4th May as my new activation date, I am still. So I signed up to BT infinity, as BT have all the lines. Stay on the screen with the 6-digit code while you grab your phone or. Contact us. Changing your activation or start date. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. They have no clue about my order until I called them on 15/06. You'll need your. If we can’t activate your broadband remotely, we’ll book an engineer to install your line. Why am I having problems adding BT Virus Protect to. ACTIVATION. Received TV box, hub and told that phone line was active. The "Activate" button on my Product management page is still live but if. Hello, Me and mother currently have not recieved internet for an entire month. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. ADSL/Copper broadband; BT Fibre. My phone line activated as expected, but not the broadband. During this time, it's your legal right to cancel for free, for any reason. Never had issues before (with Plusnet or BT before that). All the major providers, like Sky, BT, Virgin. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. Good evening all . Hello Louise_E Many thanks for the stock reply. Email. Chat is available between 7am and 10:45pm, 7 days a week. The best way to ha. Check BT availability. 900 Mbps Upload + Download. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) Lines are open from 8am-9pm UK time on Monday-Friday, then 8am-8am UK time on weekends and UK bank holidays. Hi community, I've been with BT for many years, I've got fiber broadband, i moved home and was giving today as my activation day anytime up to 23 30pm tonight, I'm only asking because i got a text message and email saying that it is now up and running and they will be turning off my temporary 4g mini hub in the next few. Our telephone and broadband line were set to be activated on Friday 29th August but were not activated due to problems encountered on BT's side during the process. Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. It wouldn't allow it suggesting the SIM wasn't valid. For the home; For business and public sector. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. I did a speed test right after I got the confirmation text earlier today. Email; Billing. Check BT availability. 0 Ratings. There would not normally be an issue with ADSL connections unless there is a "Stop Sell" of copper connections for your exchange. . Shortly afterwards i received the reward card and it stated on there to await the activation code. We moved from Sky to BT after they failed to activate our broadband. The engineer came and there was no issues raised however the activation did not occur. . It goes up to 25x faster than our standard fibre. There may be a delay if the cabinet is full, and BT Retail are waiting for a port to be free. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. So, reading other posts, I am not alone with my recent activation issues. 3. I'm a brand new BT Inifinity customer and things are already not going well at all. Enter postcode to see availability. Choose a topic. We spent the weekend troubleshooting the problem with BT over the phone and t. Connect to your BT broadband hub over wi-fi or use the 1. Our broadband keeps dropping out, losing connection. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. We don't no when you will be activated. 677 Mbit/s. Hi there. When I look under my products TNT appears on my main account but there is no 'activate' option. I recently moved home and they said it would take approximately 10 days for the address Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. That. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Hi All, I'm wondering if anyone could help me with an issue I've been struggling with, especially trying to get my point across to the BT support desk. Activation was supposed to be yesterday (11th Sept). Since then, I have spoken to BT on several occasions regarding the delay. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. I received a letter from Vodafone on the 25th January thanking me for choosing Vodafone Broadband and Home Phone service. Set up and use your BT Extras such as; BT Wi-fi, BT Email, BT Cloud and more. My second order was not made correctly and whilst the third order has gone through, my Sports channels keep dropping out and no one knows why. TV Content including BT Sport. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). Once your broadband is up and running, just go to My BT and log in with your My BT details. Broadband Extras & Apps from BT. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. BT Halo. . For a reliable signal in every room or £100 money-back guarantee. Just signed up to Infinity coming over from Sky regular Broadband. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. You must activate your card within the period advised by the party who provided you with your card. BT ID ( What is a BT ID?) BT account number ( Where do I find my BT account number?) So we can get all your services working by your move day, please give us a month's notice if you can. If not, select the Manage button for TV and Sport (if you see it). 24 month contract. com & Community; Broadband. One is normally enough but we can send up to two more discs to cover your home. BT. Cue several months of waiting. I spoke with an online help advisor who told me he had escalated the issue to the technical team and it would be fixed in 5 working days. Hello I'm sorry to hear about this experience, I completely understand your frustration. 3. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. Browse . Customer Service: Ensuring your broadband provider has good customer service means if you experience any issues you’ll be in safe hands. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Then nothing. Offer ends 07/12/23. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. I was recently told that fibre is now available in my area. The situation described above is what recently. Call BT. When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. Then select ‘ Add Game Pass Ultimate’ to get set up. Plus, you can also cancel any landline or TV packages bought at the same time as your broadband. I. From speeding up your internet connection to managing your account and billing. 95 setup cost depending on the package. We have had FTTP for about 4 years for broadband but were only switched to Digital Voice a few weeks ago. I am currently in the process of switching from BT to Sky. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. Managing my subscription passed to BT/EE. Without a working phone line, it would not be possible to do the work in the cabinet, as the line is needed to complete the commissioning checks. I don’t have internet still. If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video app. The BT TV Box Pro is sold as part of a 24 month contract through BT. Home phone including Digital Voice; BT Mobile; Email. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. BT outages reported in the last 24 hours. I spoke to. YouView from BT. 00 per month for months1-3 £40. Step 1. Feel your pain and even tho my service hasn't even started I'm getting second thoughts already. and manage your personal details and how you pay. 2020 but since then my broadband is still inactive. Welcome to Hybrid Connect. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. I ordered BT fiber broadband with digital voice on 12th May with an activation date of 20th May. Fix a problem Fix broadband problems Broadband and wi-fi Improve your internet connection, whether it’s slow or you can’t connect. You should be able to contact BT via this page here: Contact BT | Call us or chat online | BT Help. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. BT. Downdetector only reports an incident when the number of problem reports is significantly higher than the. Find a hotspot and learn how to connect your devices. Get 3 months free broadband. Activation was set to be on the 19th. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. If it is, troubleshoot your broadband or call us at 0800 800 150. How do I know if my BT Broadband is activated? On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight. Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. The smart hub arrived on the 17th or 18th of July and we got an email saying our broadband would be activated on the 19th July by midnight. I bought two new Advanced Digital Home. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Options. You have had too many unsuccessful attempts to login. Swish Wi-Fi 6 Router (New) Wi-Fi Analytics. Step by Step instructions. SIM only for phones; SIM only for tablets; Pay as you go SIMsSo I have moved house and signed up to Infinity 1 with calls. Home phone including Digital Voice. Placed the order online and was told the engineer's visit would be the 14th Jun. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. . Openreach are short of staff this time of the year, with people on leave. However a bit confussed regarding my broadband activation date in the e-mail they sent last Thurs it stated "What Next?Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. We'll provide you with one Wi-Fi disc to extend your wi-fi connection. I emailed BT on 3/8 to which I received an auto response giving a ref number,which I replied to on 4/8 and have not heard anything from them since. I tried activating it on-line. . BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. My activation date was on the 5th of November. I called bt again and was promised it would be on by. by OmegafanX on 08-11-2023 12h02 Latest posted on 09-11-2023 8h32 by OmegafanX. The problem I have is that I cant activate my BT ID. Options. Great. . A further five days will be needed to connect your broadband. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. Pay only £1/month for the first three months of your broadband and TV package, then just £50. I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. However, I am curious as to a reason. Sky told BT the number had been reallocated - migration denied. Had 4 people from Sky say the same response: "wow this is really unusual". I know Sky was connected in the house previously. This will help to keep you safe while browsing online. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. 0800 328 1116. So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. How to install your broadband, fix connection issues, improve your speed and more. Re: disgusting level of customer services - Broadband activation delayed three times now!!! @Keith , i didnt even realise, i had the option either keep phone line or digital voice when choosing the package, as a first time home owner, i dont have a clue about the difference so obvs just chose the wrong one. I'm sorry if you're having problems setting up the BT Sport on your EE service. Signed up 2 weeks ago and activation was today. . BT broadband and Sport from £1 a month for 3 months. Today the Home Hub arrived on the stated delivery date which they e-mailed to me. And, as a housewarming gift, we'll give you a month of free. Please try after 15 minutes. Its now the next morning an. . Hi Sorry to hear that there's been issues with your broadband installation. Broadband service has been satisfactory since my connection on 17 Aug. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. . Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. Calling BT I am only fobbed off with promises of activation dates and openreach appoi. Email;Full fibre 500 activation. If you’ve moved into a new-build home and your phone or broadband isn’t. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. The only BT Employees are the forum moderators. YouView from BT; BT Sport on TV, Online player or App;. 3. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened.